A lot of companies in the web hosting Dubai sector offer similar kinds of services and packages. There are practically a limitless amount of options to choose from. Most of them can meet your needs as a hosting provider while some are just in it for profit. This is particularly evident from the plethora of options we get offering unlimited storage/bandwidth hosting options. Basically, it doesn’t differentiate one from the other.

A simple Google search for ‘dedicated server Dubai’ gives a result with an endless list of companies offering the same. Again, there wouldn’t be much of a difference between them except may be in pricing. Regardless of how they differ, they all should make sure that the customers are satisfied. An unhappy customer can easily go for a different web host. 

So what do customers expect from their web hosting company?

For starters, they expect good quality service and support that satisfies their needs and fits their budget. But when we go into the detail, there are a few other things too that may seem trivial but actually are not.

They want you to answer the phone when they call

Putting the customers on hold for a long time counts as not answering too. Customers expect web hosts to answer the call quickly and provide the support they promised. Not answering the call or putting customers on hold after telling them their call is important to the company are two of the most common hosting related complaints we can find on the web. Answering the phone quickly actually does impress customers, and resolving their issues swiftly earns the company their loyalty.

Responding to emails

Normally, customers choose to call the web host when they don’t get answers for their email enquiries. The common practice is automated responses that instantly respond to a customer’s mail that they will be contacted shortly. And when the web hosts don’t follow up, it’d be annoying for the customers. They are the ones paying for the service after all. If there is an occasional delay in response, even a simple apology can calm down customers enough to forgive the company for their disregard.

Making things up when they cannot resolve an issue

When the customer points out some mistake from the side of the web host or when the web host is unable to come up with a good answer for the customer’s technical problems, the company may respond with some issue that they are sure the customer won’t understand. Most customers prefer an explanation so they can understand the issue and take measures to not get it again. 

But when they get technical gibberish in return, they are not getting the solution they wanted and they still don’t understand the problem. It can be annoying to many people especially those who own business websites.

Conclusion

There are many more things that customers expect from their web hosts – from impeccable service to giving them advices to prevent technical setbacks. It doesn’t matter whether the customer uses a VPS hosting package or a shared hosting solution. They expect a good experience when they try to communicate with the hosting company. If a customer has the worst experience from their web host, they would not only leave but may also prompt others to not rely on the web host.